Terms and Conditions

Privacy Policy

We are committed to protecting your privacy, therefore all information submitted to We Love Shapes Ltd is stored securely and is not accessible to anyone else. We will only use the information we collect about you lawfully.

By engaging in a transaction with us or submitting certain details to us (e.g. joining our mailing list), you agree that we may collect and use your personal information. Personal Information that you provide may be used for our marketing purposes and stored on our secure databases. This information will remain exclusive to We Love Shapes Ltd and will never be shared with third parties.

You are always free to unsubscribe to our mailing list at any given time.

Our policy for collecting information meets the standard for the data privacy introduced by the new European Union data protection law known as the General Data Protection Regulation (or GDPR). When you use our website or any of our services, you are agreeing to our updated Privacy Policy.

We Love Shapes Ltd does not pass on your details to any third parties for marketing purposes, nor do we record your credit card information – all payment information submitted to We Love Shapes Ltd is processed securely by our third party payment gateway, Stripe.

We may ask for your telephone number to allow us to process your order successfully, and we may pass this on to our courier in order to keep you informed about your delivery.

To protect your personal information, we take due care and follow industry best practices to make sure that it is not misappropriated in any way. Although no method of transmission over the Internet or electronic storage is 100% secure, we encrypt information you submit using secure socket layer technology (SSL).

 

Delivery

We ship Monday – Friday. We’ll email if your order is out of stock.

Your order will be coming from Glasgow. Delivery times are approximate, during sales periods we do advise that orders may take longer due to high demand (up to 2 weeks).

UK Delivery
Guaranteed 5-7 working days.
Royal Mail Special delivery (UK only) – £5.00
Signature required upon receipt.

Delivery within the EU – £10.00
Guaranteed delivery within 5-7 working days.
Signature required upon receipt.

Delivery to the rest of the world – £16
Guaranteed delivery within 5-10 working days.
Signature required upon receipt.

 

 

Returns/Exchanges

Returning items by mail in 3 simple steps:

1.Put items to be returned in box.
2. Seal box.
3. Post back to us.

We are happy to refund or exchange full price unworn/unwashed merchandise. All sales are final on sale merchandise.

You have 14 days to return any of the products that you have purchased starting at the date of receiving your package.
Any items returned for an exchange or refund must have original tags and packaging.
To refund or exchange your order, please contact us at sales@weloveshapes.com

The following items are not returnable: Books. Magazines. Sale or promotional items. Laundered items. Altered items. Items purchased from any pop-up store.

Customers are liable for redelivery costs on all returned and exchanged items. We advise that you opt to ensure these items, as We Love Shapes Ltd is not responsible for items lost in transit. Please note that exchanged items will incur additional shipping costs at your expense.
We will refund items via the original mode of payment within 7 working days of receiving the item. We hold the right to deny refunds if the returned merchandise does not meet our return policy requirements.


Custom taxes

Any customs fees or taxes on international deliveries are the sole responsibility of the customer. Please note that because we have no control over these charges, we cannot predict their amount. Please contact your local customs office and ensure you are satisfied with its regulations before placing your order. International customers must declare ‘Returned Items’ on all packages, otherwise, you may be responsible for additional charges levied by UK customs.

 

Placing Orders & Item Availability

All our items are priced in UK Pounds.

All orders are subject to availability. Items in your basket are not reserved and may be purchased by other customers.

Once your order has been placed, you will receive an email confirmation of your order. This email is not the final acceptance of your order, just a confirmation that we have received it.

 


This Website is operated by:
We Love Shapes LTD UK
Glasgow.